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Material de Apoyo - Servicio a la Clientela

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      Servicio a la Clientela

    • Temas a tratar:


      • URL icon
        Recurso didáctico n.1: "Principios básicos del servicio al cliente" URL
      • URL icon
        Recurso didáctico n.2: "Elementos del Servicio" URL
      • URL icon
        Recurso didáctico n.3: "Desaciertos que deterioran el Servicio a la clientela" URL
      • URL icon
        Recurso didáctico n.4: "Competencias personales y sociales" URL
      • URL icon
        Recurso didáctico n.5: "Solución de conflictos" URL
      • URL icon
        Recurso didáctico n.6: "Estrategias del servicio a la clientela" URL
      • URL icon
        Recurso didáctico n.7: "Fidelización de clientela" URL
      • URL icon
        Recurso didáctico n.8: Servicio a la clientela, lo que debemos recordar URL

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    Data retention summary

    Get the mobile app

    • 0.041123 secs
    • RAM: 4.8 MB
    • RAM peak: 5.8 MB
    • Included 442 files
    • Contexts for which filters were loaded: 1
    • Filters created: 14
    • Pieces of content filtered: 2
    • Strings filtered: 0
    • get_string calls: 197
    • DB reads/writes: 25/0
    • DB queries time: 0.0072 secs
    • ticks: 4 user: 2sys: 1 cuser: 0 csys: 0
    • Load average: 0.25
    • Session (core\session\file): 65.6 KB
    • Session wait: 0.000 secs
    Mode Cache item Static H M Primary store H M S I/O
    Req adhoc/filter_activitynames default_request 3 1 3 -
    Req adhoc/filter_glossary default_request 1 1 1 -
    App core/capabilities ** static accel. ** 482 2 default_application 2 0 0 176.1 KB
    App core/completion ** static accel. ** 7 1 default_application 0 1 8 13.8 KB
    Ses core/coursecat default_session 2 0 1 -
    Ses core/courseeditorstate default_session 1 1 2 -
    App core/coursemodinfo default_application 2 0 0 11.8 KB
    Req core/coursesectionspreferences default_request 1 1 2 -
    App core/databasemeta ** static accel. ** 5 8 default_application 8 0 0 38.7 KB
    App core/eventinvalidation ** static accel. ** 0 2 default_application 2 0 0 0.1 KB
    App core/fontawesomeiconmapping ** static accel. ** 0 1 default_application 1 0 0 27.8 KB
    App core/langmenu ** static accel. ** 4 1 default_application 1 0 0 0.1 KB
    Ses core/navigation_expandcourse default_session 13 0 1 -
    App core/observers ** static accel. ** 0 2 default_application 2 0 0 32.9 KB
    App core/plugin_functions ** static accel. ** 0 15 default_application 15 0 0 3.4 KB
    App core/plugin_manager default_application 3 0 0 100.1 KB
    App core/roledefs ** static accel. ** 0 1 default_application 1 0 0 2.1 KB
    App core/string ** static accel. ** 205 42 default_application 42 0 0 614.8 KB
    App core/user_group_groupings ** static accel. ** 0 1 default_application 1 0 0 0.0 KB
    App core/yuimodules default_application 3 0 0 17.6 KB
    App mod_assign/overrides default_application 1 0 0 0.0 KB
    App mod_glossary/concepts ** static accel. ** 0 1 default_application 1 0 0 0.0 KB
    Store name Cache store H M S I/O
    ** static accel. ** 703 77 0 -
    default_application cachestore_file 85 1 8 1039.3 KB
    default_request cachestore_static 5 3 6 -
    default_session cachestore_session 16 1 4 -
    Total 809 82 18 1039.3 KB
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